Common Questions About Stream Recording | VODist FAQ

Frequently Asked Questions

We currently support Twitch with more platforms coming soon.

No, you don't need to connect or share your Twitch account. Simply tell us which streamers you want to record, and we'll handle everything automatically.

Simply add the streamers you want to monitor to your dashboard. Our service automatically detects when they go live and starts recording immediately. You don't need to run any software or be online, everything happens in the cloud.

If you're not satisfied within the first 14 days, contact us for a full refund, no questions asked.

No, your recordings are not public.

No, if the streamer was not in your list when they were live you will not have a recording of that stream.

Yes, you can change your plan at any time. Upgrades are prorated, and downgrades take effect at the next billing cycle.

Recordings are automatically deleted after the retention period unless you mark them as archived. Archived streams are kept forever in our cloud storage.

We accept all major credit cards. All payments are processed securely through Stripe.

Most streams are recorded in 720p60 or 1080p60, but quality may vary depending on the streamer's broadcast settings.

Your recordings are available even if the streamer doesn't make a VOD or replay available. We capture the stream as it happens.

No, recordings are completely unedited. Video and audio are captured exactly as seen during the live stream.

Yes, you can cancel anytime. Your access continues until the end of your current billing period.

Recordings may not capture the very beginning of a stream - a short delay (typically a few minutes) may occur. While we strive for reliability, factors like network instability or platform restrictions can occasionally affect recordings. We recommend downloading important recordings for backup.

To ensure stable operation for all users, we may impose limits on recording duration, concurrent recordings, or downloads per account. Excessive usage that impacts service performance may result in temporary throttling. These measures help maintain quality for everyone.