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Frequently Asked Questions
Which streaming platforms do you support?
We currently support Twitch with more platforms coming soon.
Do I need to provide my Twitch account?
No, you don't need to connect or share your Twitch account. Simply tell us which streamers you want to record, and we'll handle everything automatically.
How does the 14-day refund policy work?
If you're not satisfied within the first 14 days, contact us for a full refund, no questions asked.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time. Upgrades are prorated, and downgrades take effect at the next billing cycle.
What happens to my recordings after the retention period?
Recordings are automatically deleted after the retention period unless you mark them as archived. Archived streams are kept forever in our cloud storage.
What payment methods do you accept?
We accept all major credit cards. All payments are processed securely through Stripe.
What quality are streams recorded in?
Most streams are recorded in 720p60 or 1080p60, but quality may vary depending on the streamer's broadcast settings.
What if the streamer doesn't save their VOD?
Your recordings are available even if the streamer doesn't make a VOD or replay available. We capture the stream as it happens.
Are the recordings edited or modified?
No, recordings are completely unedited. Video and audio are captured exactly as seen during the live stream.
Can I cancel my subscription anytime?
Yes, you can cancel anytime. Your access continues until the end of your current billing period.
Frequently Asked Questions
We currently support Twitch with more platforms coming soon.
No, you don't need to connect or share your Twitch account. Simply tell us which streamers you want to record, and we'll handle everything automatically.
If you're not satisfied within the first 14 days, contact us for a full refund, no questions asked.
Yes, you can change your plan at any time. Upgrades are prorated, and downgrades take effect at the next billing cycle.
Recordings are automatically deleted after the retention period unless you mark them as archived. Archived streams are kept forever in our cloud storage.
We accept all major credit cards. All payments are processed securely through Stripe.
Most streams are recorded in 720p60 or 1080p60, but quality may vary depending on the streamer's broadcast settings.
Your recordings are available even if the streamer doesn't make a VOD or replay available. We capture the stream as it happens.
No, recordings are completely unedited. Video and audio are captured exactly as seen during the live stream.
Yes, you can cancel anytime. Your access continues until the end of your current billing period.